Contact the PRIVAWELL team with questions about your family health vault, account support, or partnership enquiries. We respond within one business day.
Have a question about PRIVAWELL? We are happy to help. Whether it is a question about your account, a technical issue, a billing question, or a partnership enquiry, reach out using the contact form on this page or email us directly.
For account or technical support: [email protected]
We typically respond within one business day. For urgent account access issues, please include your registered email address in your message.
For questions about billing, plan changes, or cancellation: [email protected]
See also: 14-day refund policy
For enquiries about working with PRIVAWELL as a clinic, healthcare provider, or corporate relocation service: [email protected]
PRIVAWELL is a private family health record vault that helps internationally mobile families organise, store, and share medical records across countries. It is not a wellness tracker or fitness app.