Privacy Policy

Your privacy matters. Read PRIVAWELL's comprehensive privacy policy covering data protection, GDPR compliance, AES-256 encryption, and how we keep your family's health information secure.

PRIVAWELL is a private family health vault. This policy explains how we handle the health information you store in your vault — with the short version being: it belongs to you, we protect it, and we never sell it.

What data PRIVAWELL stores

PRIVAWELL stores only the information you choose to enter or upload:

We do not collect browsing behaviour for advertising, sell data to third parties, or use your health records to train AI models without explicit consent.

How PRIVAWELL protects your data

AES-256 Encryption at Rest

All health data stored in your vault is encrypted using AES-256 — the same standard used by financial institutions and government systems.

TLS Encryption in Transit

Every connection to PRIVAWELL is encrypted using TLS. Your records cannot be intercepted between your device and our servers.

Household-Level Vault Isolation

Each household vault is partitioned at the infrastructure level. One household's data cannot be accessed by another household's account under any circumstances.

European Data Hosting

Data is stored on servers in Europe. No data is transferred to third-country jurisdictions without appropriate safeguards.

Who can access your records

Access to your vault is governed by role-based permissions that you control:

GDPR and your rights

PRIVAWELL complies with the EU General Data Protection Regulation (GDPR). As a user, you have the right to:

To exercise any of these rights, contact [email protected]. We respond to data requests within 30 days.

Data sharing

PRIVAWELL does not sell your health data. Sharing occurs only in the following circumstances:

We use third-party infrastructure providers (hosting, payments, email delivery) under strict data processing agreements. These providers cannot access the content of your health records.

Frequently asked questions about PRIVAWELL's privacy

Does PRIVAWELL sell my health data?

No. PRIVAWELL does not sell, share, or monetise your health data. Your records are stored for your use only and are never accessed for advertising or third-party purposes.

Can PRIVAWELL staff read my medical records?

No. Technical staff may access account-level metadata for support purposes, but cannot read the content of your health records. All records are encrypted.

What happens to my data if I cancel?

You may export your data at any time. Upon account closure, you have 30 days to export before permanent deletion is initiated.

Is PRIVAWELL GDPR compliant?

Yes. Data is stored in Europe, processing is limited to what you provide, and your rights to access, export, correct, and erase your data are fully supported. Contact [email protected] for any data request.

Questions about privacy? Contact [email protected]. See also: How PRIVAWELL protects your health data | Terms of Service

Create Your Private Family Vault

What is PRIVAWELL?

PRIVAWELL is a private family health record vault that helps internationally mobile families organise, store, and share medical records across countries. It is not a wellness tracker or fitness app.

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